When ordering from Amazon, buyers can specify their preferred delivery details, such as specific times or locations, and provide any special instructions. As a seller, it is important to review these delivery preferences in order to customize your fulfillment process accordingly. By doing so, you can ensure a seamless delivery experience that aligns with the buyer’s wishes.
In this blog post, we’ll share with you how to monitor Amazon delivery preferences in M2E Pro and use these details to improve customer contentment and prevent negative reviews that can impact seller metrics and account ratings.
What are Amazon delivery preferences?
These are settings that a buyer configures to control how and when their packages are delivered. They typically offer directions the driver must follow for the specific shipment, such as drop-off location, preferred delivery time, building and navigation instructions, etc. Buyers can set delivery preferences in two ways:
- In Amazon account settings
- When placing an Amazon order
Monitoring Amazon delivery preferences in M2E Pro
Starting from version 1.44.2, M2E Pro imports delivery instructions provided by buyers to Amazon and Magento orders. With this information, you can ensure that the items are delivered according to the buyers’ preferences, increasing their satisfaction and potentially leading to positive reviews.
To check the buyer’s delivery instructions in M2E Pro, navigate to the Custom Notes section of the Amazon order.
If you manage Channel orders in your Magento system, find the imported Amazon delivery settings under the M2E Pro Notes section of the Magento order.
Wrapping up
Seller’s commitment to shopper satisfaction can make all the difference in today’s competitive market. M2E Pro has integrated Amazon delivery preferences into its platform so sellers and buyers can enjoy an optimized order fulfillment process.
To stay ahead in the ever-changing e-commerce landscape, we encourage users to keep a close eye on extension updates and embrace the latest enhancements offered by M2E Pro for seamless Amazon order management.
